My Rewards Points programme
Egypt’s most exciting Rewards programme.

FAQ's

Yes you can. However, cancellations and refunds are subject to airline conditions. Cancellations must be made at least 72 hours prior to departure and between 8am to 5pm from Sunday to Thursday (egypt time), excluding Government and National holidays by calling the Rewards Points Customer Service Centre. A cancellation fee of 730 EGP plus airline charges applies per person. We accept Visa or MasterCard credit cards. Upon receipt of the cancellation fees, the Rewards Points and any monies paid will be fully refunded within 14 working days.
Yes, changes must be made at least 72 hours prior to departure by calling the Rewards Points Customer Service Centre on +2 02 27394050 between 8am to 5pm from Sunday to Thursday (egypt time), excluding Government and National holidays

A fee of 730 EGP per change per person will apply plus any airline fees. These fees, plus any fare difference if applicable, are payable with a valid Visa or MasterCard credit card only. Payment of change fees and fare differences in Rewards Points is not permitted.
Yes, you can. Your open jaw Air Reward price quoted will be based on the best available fare across all airlines for your chosen dates and times of your travel. Air Reward prices therefore vary dependent on travel dates, how far in advance travel is booked and the available airlines.
You will need to call the My Rewards Points Customer Service Centre on +2 02 27394050 between the hours of 8am to 5pm, (egypt time) from Sunday to Thursday, excluding Government and National holidays. You will need to have your Rewards Points Account details, passport and your Visa or MasterCard credit card details to hand if paying with Rewards Points and Money.

Adults: 12 years and older

Children: 2 to up to 12 years old

Infants: 0 to up to 2 years old (infants must be less than 2 years of age at the time of the return flight in order to obtain an infant fare)

There are two parts to the policy:

Fifteen Month Inactive Account Closure Policy

Simply put, this means that accounts with no activity (earning or redeeming Rewards Points) in a 15 month period will become inactive and the Rewards Points in the account will expire. It is simple to keep your account active, simply use your HSBC Premier, Advance, and Platinum credit cards for all your shopping or spend your Rewards Points on rewards

Three Year Rewards Points Expiry Policy

A simple way to view this is that Rewards Points have a shelf life of three years. Therefore, we encourage members to enjoy their Rewards Points before the end of their shelf life; otherwise these Rewards Points will be deducted from their account. All Rewards Points collected will be available for redemption for 3 years (36 months) following the date they were credited to the account. Any Rewards Points that are not redeemed after the 3 years will be deducted from the account and expired.

For example, if a member earned 500 Rewards Points in February 2013 they will be able to redeem these Rewards Points until February 2016.

Yes you can, it is your Reward and your choice
Yes you can, it is your Reward and your choice